AI & Safety

AI is not a crisis service

Zenlo uses AI to analyze product labels and ingredients. It is not a chatbot for personal problems, medical advice, or mental-health support. If you are thinking about suicide or self-harm, get human help immediately — do not rely on Zenlo.

How our models respond

Every AI request includes a safety instruction: refuse suicide, self-harm, violence, and illegal-harm instructions, and point people to emergency services and the IASP resource below. Product analysis continues only if it is separate from that request.

Get help now

If you are in immediate danger, call your local emergency number.

International Association for Suicide Prevention resources: https://www.iasp.info/suicidalthoughts/

United States: call or text 988 (Suicide & Crisis Lifeline).

Israel: ERAN emotional first aid — 1201, or https://www.eran.org.il/

Contact Zenlo

For product or privacy issues (not emergencies) email support@zenlo.app.