Privacy Policy

1. Introduction

Zenlo ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it. If you have any questions or concerns about our policy, please contact us at support@zenlo.app.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you use the application.

• Personal Information: Name, email address, and login credentials (encrypted passwords) when you create an account.
• Payment Data: We use a third-party payment processor (Lemon Squeezy). We do not store your credit card details on our servers. Payment processing is subject to Lemon Squeezy's privacy policy.
• Scan Data: We collect data about products you scan, including barcodes, product names, and ingredients. This information is used to provide our service and improve ingredient analysis.
• Usage Data: We collect information about how you use the app, including features accessed, scan frequency, and app performance metrics.
• Technical Data: IP address, device type, operating system, app version, and error logs for security and troubleshooting purposes.

3. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent:

• Service Delivery: Creating accounts, authenticating users, and providing access to product scanning and analysis features.
• Personalization: Maintaining your scan history and providing personalized product recommendations.
• Payment Management: Processing subscriptions, renewals, and cancellations through Lemon Squeezy.
• Communication: Sending administrative messages, subscription confirmations, and important updates about the service.
• Service Improvement: Analyzing usage patterns to improve the app, fix bugs, and develop new features.
• AI Training: Anonymized scan data may be used to improve our ingredient analysis algorithms.

4. Sharing Your Information

We do not sell your personal information. We only share information in the following situations:

• Service Providers: We share information with vendors who perform services for us, including Google Firebase for data hosting and authentication, and cloud functions for backend processing. These vendors are bound by confidentiality obligations.
• Legal Requirement: If required to do so by law, court order, or other legal process.
• Business Transfers: In the event of a merger, sale, or transfer of company assets, your information may be transferred to the acquiring entity.

5. Data Security

We use reasonable organizational and technical security measures to protect your personal information, including encryption in transit (HTTPS) and at rest. Our infrastructure is hosted on Google Cloud Platform with industry-standard security practices. However, please remember that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security against unauthorized intrusion.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can delete your account at any time, which will remove your personal data from our systems within 30 days, except for data we are required to retain for legal or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the right to access the information we hold about you, to request correction of inaccurate data, to request deletion of your data, and to data portability. To exercise these rights, please contact us at support@zenlo.app. We will respond to your request within 30 days.

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@zenlo.app.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, you may email us at support@zenlo.app.